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Xiotech Respects Your Right to Privacy
As a leading provider of storage solutions, Xiotech knows the value of information. We also understand the inherent privacy risks involved in using the Internet. For this reason, we believe that you, the Xiotech customer, have the right to know exactly how we collect and use information at our web Site. Wherever possible, we try to provide the user with opportunities to review and change any personal information that is collected.
This statement describes privacy practices which apply to Xiotech web Sites: www.xiotech.com and support.xiotech.com. Please note that these Sites may contain links to external websites over which Xiotech maintains no control and therefore takes no responsibility regarding privacy considerations or content.
Summary of information that Xiotech gathers online
Xiotech collects two types of information from users who visit our Sites: (1) information gathered by analyzing page views and user navigation patterns; and (2) information that users provide directly when they use various Xiotech services or participate in various Xiotech programs.
We use page view and navigation information to ensure that users can find information on our Sites as quickly as possible. We collect demographic information through promotional programs to better identify the products and services that will fulfill users' needs. Finally, we use information collected when users make online purchases to check their qualifications, verify their identity, as well as for billing and shipping purposes.
Xiotech uses Web Trends for gathering information such as analyzinguser traffic patterns throughout our Sites. We do not attempt to identify individual visitors to our Sites, but we may collect data on general types of users based on domain name or browser type. This information is obtained directly from the user's web browser identification information.
Special programs
When a user registers for certain Xiotech programs and services, the user may be asked to provide contact information, demographic information, or billing information.
Polls and surveys
Some Sites include polls in which users are asked to indicate their opinions or preferences. In addition to compiling the responses to survey questions, Xiotech may use cookies to identify those users who have already participated in a poll. We use this system to ensure that each visitor's opinion will be represented equally.
Customer and Technical Support
Xiotech uses email as an avenue with which to provide customer service and technical support. We do not release any contact information about the user for any purpose. We may contact the customer using this information in an attempt to resolve a prior issue. We may also use the information to proactively notify customers of technical issues which may affect them.
How Xiotech Uses the Information Gathered Online
Xiotech uses tracking information to identify the areas of our Sites that are most heavily utilized. We do not track what individual users view, but rather how well each page performs. We do this to improve the usefulness and effectiveness of our Sites.
The information that users provide while visiting the Sites will be used to improve the Sites themselves, to provide interactive or personalized elements on the Site, and to prepare future content based on user interests. By using the Sites, the user is consenting to the collection and use of this information as discussed in this policy.
Xiotech Policies Relating to User Information
Sharing information
Xiotech does not share information about individual users with outside parties.
Corrections and Updates
Xiotech offers users the ability to correct or change information during the registration process. Users of the Xiotech Solution Provider Program or the Distributorship Program may modify their information at any time and as often as necessary.
Site Security
Xiotech's Sites use a variety of security measures to prevent the loss, misuse, or alteration of information you send to Xiotech.
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